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p{font-size:11px;color:#8b9c80;line-height:2;overflow-wrap:anywhere}.customer-card-foot{display:flex;justify-content:space-between;margin-top:16px;padding-top:12px;border-top:1px solid #eef2e9;font-size:10px;color:#93a385}.customer-detail-cases{margin-top:24px}.metrics-detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin:22px 0}.metric-big{background:#fff;border:1px solid var(--line);border-radius:10px;padding:25px}.metric-big span{font-size:11px;color:#8c9b84}.metric-big strong{display:block;font:500 35px system-ui,sans-serif;color:#42663a;margin:15px 0}.metric-big p{font-size:10px;line-height:1.8;color:#95a48d}.staff-table{width:100%;text-align:left;border-collapse:collapse}.staff-table th,.staff-table td{padding:17px 22px;border-bottom:1px solid #edf1e9;font-size:11px}.staff-table th{font-weight:500;color:#93a387;background:#fafcf7}.staff-table tr:last-child td{border:0}.dialog-backdrop{position:fixed;inset:0;background:#18352d66;z-index:80;display:flex;align-items:center;justify-content:center;padding:25px;backdrop-filter:blur(3px)}.dialog{background:#fff;border-radius:13px;width:100%;max-width:560px;max-height:90vh;overflow:auto;box-shadow:0 30px 90px #0003}.dialog.wide{max-width:740px}.dialog-header{padding:23px 26px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:15px}.dialog-header h2{font-size:16px}.dialog-body{padding:26px}.dialog-footer{padding:17px 26px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px;background:#fafcf8}.confirm-summary{font-size:11px;color:#829377;line-height:1.9;background:#f7f9f3;border:1px solid #e9efdf;padding:15px;border-radius:7px;margin-bottom:20px}.confirm-summary strong{color:#536c46;display:block;margin-top:4px}.mobile-case-list{display:none}.intake-form textarea{min-height:185px}.tagline-foot{margin-top:30px;text-align:center;font-size:10px;color:#a0ad96;letter-spacing:.5px}.performance-note{background:#f8faf5;border:1px solid #e4eada;padding:19px;border-radius:8px;font-size:11px;line-height:2;color:#7a8f6c}.performance-note strong{color:#576f47;font-weight:500}.notification-help{font-size:11px;line-height:2;color:#7b906e}.notification-help ol{padding-left:20px}.connection-callout{padding:13px;background:#faf6ed;border:1px solid #e9ddc4;border-radius:7px;font-size:11px;color:#9a8057;line-height:1.9;margin:14px 0}.metrics-pipeline{display:flex;justify-content:space-between;align-items:start;gap:8px;padding:23px 0}.pipeline-step{flex:1;position:relative;text-align:center;font-size:10px;color:#91a180;line-height:1.8}.pipeline-step:not(:last-child):after{content:'→';position:absolute;right:-8px;top:9px;color:#afbea0}.pipeline-step .pipeline-icon{display:flex;justify-content:center;align-items:center;width:35px;height:35px;margin:0 auto 10px;background:#eff4e9;border-radius:9px;color:#718d60}.pipeline-icon svg{width:16px;height:16px}
@media(min-width:1450px){.content{padding-top:38px}.case-table td{padding-top:24px;padding-bottom:24px}.metrics-grid{gap:22px}}
@media(max-width:1180px){.app-layout{grid-template-columns:196px minmax(0,1fr)}.sidebar{width:196px;padding-left:12px;padding-right:12px}.brand{padding-left:5px;padding-right:5px;gap:9px}.brand-name{font-size:13px}.topbar{padding:0 25px}.content{padding-left:25px;padding-right:25px}.topbar-date{display:none}.search-box{width:210px}.case-table td,.case-table th{padding-left:13px;padding-right:13px}.case-table .property-col{display:none}.metrics-grid{gap:12px}.metric-card{padding:16px}.metric-card .metric-aside{display:none}.detail-grid{grid-template-columns:1fr 1.15fr;gap:17px}.customer-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:900px){.sidebar{width:76px;padding:25px 9px}.app-layout{grid-template-columns:76px minmax(0,1fr)}.brand{padding:0 7px 30px}.brand-copy,.sidebar-label,.nav-item span,.nav-count,.connection-mini,.user-info,.logout-button{display:none}.nav-item{padding:15px 18px}.nav-item.active:before{left:9px}.user-card{padding:14px 12px}.topbar{height:68px;padding:0 22px}.content{padding:27px 22px 45px}.metrics-grid{grid-template-columns:repeat(4,1fr);gap:10px}.metric-card{padding:14px 13px}.metric-card .metric-label{font-size:10px}.metric-card .metric-label svg{display:none}.metric-value{font-size:27px}.metric-foot{font-size:9px}.case-table .next-col{display:none}.below-grid{grid-template-columns:1fr 1fr;gap:15px}.panel-body{padding:18px}.detail-grid,.settings-grid{grid-template-columns:1fr}.detail-grid .draft-stack{grid-row:1}.login-art{padding:40px 35px}.login-story h1{font-size:28px}.login-values{gap:15px}.login-values span{font-size:10px}.detail-heading{margin-bottom:20px}.draft-form .field textarea{min-height:320px}}
@media(max-width:640px){:root{font-size:13px}.sidebar{display:none}.app-layout{display:block}.workspace{width:100%}.topbar{padding:0 18px;height:62px}.breadcrumb{font-size:11px}.topbar-actions{gap:7px}.topbar .search-box{display:none}.content{padding:23px 18px 102px}.page-heading{margin-bottom:23px;align-items:flex-start}.page-heading h1{font-size:23px;margin-top:6px}.page-description{font-size:11px}.page-heading>.btn{font-size:10px;padding:9px 11px;min-height:35px;margin-top:18px}.page-heading>.button-row{align-self:center}.eyebrow{font-size:9px;letter-spacing:1.5px}.metrics-grid{grid-template-columns:repeat(2,1fr);gap:10px;margin-bottom:24px}.metric-card{padding:15px 16px;min-height:105px}.metric-card .metric-label{font-size:10px}.metric-card .metric-label svg{display:inline-block;width:13px;height:13px}.metric-value{font-size:28px;margin:10px 0 6px}.metric-card .metric-aside{display:block;top:15px;right:13px}.metric-foot{font-size:9px}.priority-banner{font-size:10px;padding:12px;margin-bottom:15px;align-items:flex-start}.priority-banner svg{width:15px;height:15px;margin-top:2px}.section-heading h2{font-size:14px}.section-heading p{font-size:10px}.section-link{font-size:10px}.filter-bar{padding:11px 12px;overflow:auto}.tabs{gap:1px;flex-wrap:nowrap}.tab{font-size:10px;padding:7px 9px;white-space:nowrap}.tab-count{font-size:9px;padding:0 4px}.filter-select{display:none}.table-wrap{display:none}.mobile-case-list{display:block}.mobile-case{padding:18px;border-bottom:1px solid #edf2e8;cursor:pointer}.mobile-case:last-child{border-bottom:0}.mobile-case-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px}.mobile-case .case-title{font-size:12px;max-width:none;line-height:1.8}.mobile-case-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:12px}.mobile-case-next{font-size:10px;color:#8a9e7a;background:#f7f9f3;padding:8px 10px;border-radius:5px;margin-top:12px;display:flex;gap:8px;align-items:center}.mobile-case-next svg{width:13px;height:13px}.panel-footer{padding:12px 17px;font-size:9px}.below-grid{grid-template-columns:1fr;gap:18px;margin-top:20px}.below-grid .panel-header{padding:17px 19px}.panel-header h2{font-size:14px}.panel-body{padding:18px}.quick-status{margin-top:10px}.bottom-nav{display:flex;position:fixed;bottom:0;left:0;right:0;background:#fffc;border-top:1px solid #e5ebe0;z-index:30;justify-content:space-around;backdrop-filter:blur(12px);padding:9px 5px max(10px,env(safe-area-inset-bottom));box-shadow:0 -7px 30px #233d2004}.bottom-nav button{display:flex;align-items:center;flex-direction:column;gap:5px;flex:1;background:none;border:none;color:#a0af94;font-size:9px;padding:4px}.bottom-nav button svg{width:20px;height:20px}.bottom-nav button.active{color:#32664a}.bottom-nav button.active svg{stroke-width:2.2}.offline-banner{font-size:10px;padding:9px 14px}.login-page{display:flex;flex-direction:column}.login-art{padding:27px 27px 30px}.login-art .brand-mark{width:44px;height:44px}.login-art .brand-copy{display:block}.login-story{margin:36px 0 0}.login-story .eyebrow{font-size:9px;margin-bottom:9px}.login-story h1{font-size:25px;line-height:1.6}.login-story p{font-size:10px;line-height:2;margin:12px 0 0}.login-values,.login-foot{display:none}.login-form-wrap{padding:35px 27px}.login-form h2{font-size:21px}.login-form .page-description{margin-bottom:24px}.login-form .field{margin-bottom:17px}.login-help{font-size:9px}.detail-heading h1{font-size:20px;line-height:1.7}.detail-heading .eyebrow{font-size:9px}.detail-heading .button-row{align-self:flex-end}.detail-heading .button-row .btn{padding:7px 10px;font-size:10px}.detail-grid{gap:18px}.detail-stack{gap:18px}.detail-card .panel-header,.detail-card .panel-body{padding:17px}.detail-card .panel-header h2{font-size:13px}.detail-subtitle{font-size:10px;gap:8px}.draft-form .field textarea{font-size:12px;min-height:350px}.raw-message{font-size:11px;padding:13px}.two-fields{grid-template-columns:1fr;gap:0}.meta-grid{font-size:11px}.draft-toolbar .btn{font-size:10px}.customer-grid{grid-template-columns:1fr}.customer-card{padding:20px}.metrics-detail-grid{grid-template-columns:1fr}.metric-big{padding:21px}.metric-big strong{font-size:32px}.staff-table th,.staff-table td{padding:14px 12px;font-size:10px}.dialog-backdrop{padding:15px;align-items:center}.dialog{max-height:90dvh}.dialog-header{padding:19px}.dialog-header h2{font-size:14px}.dialog-body{padding:20px}.dialog-footer{padding:15px 20px}.dialog-footer .btn{font-size:11px}.metrics-pipeline{padding:15px 0}.pipeline-step{font-size:9px}.pipeline-step .pipeline-icon{width:30px;height:30px}.performance-note{font-size:10px;padding:15px}#toast{bottom:90px;padding:12px 16px;font-size:11px;width:max-content;max-width:90vw}.settings-group .panel-body{padding:19px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}

.pill.test_sent{color:#9c8048;background:#fbf3df}.pill.sending{color:#568187;background:#eaf1f2}.mobile-case .elapsed svg{width:12px;height:12px;vertical-align:-2px}.staff-edit .field textarea{min-height:100px}
.mobile-case{padding:18px 22px;border-bottom:1px solid #edf2e8;cursor:pointer}.mobile-case:last-child{border-bottom:0}.mobile-case-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px}.mobile-case .case-title{font-size:13px;max-width:none;line-height:1.8}.mobile-case-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:12px}.mobile-case-next{font-size:11px;color:#809174;background:#f7f9f3;padding:9px 11px;border-radius:5px;margin-top:12px;display:flex;gap:8px;align-items:center}.mobile-case-next svg{width:13px;height:13px}
@media(max-width:1100px){.table-wrap{display:none}.mobile-case-list{display:block}}
.business-days{border:0;margin:0 0 22px;padding:0;display:flex;gap:10px;flex-wrap:wrap}.business-days legend{font-size:11px;color:#6c8270;margin-bottom:13px}.business-days label{display:flex;gap:5px;align-items:center;font-size:11px;color:#71856b;padding:8px;background:#f4f7f1;border-radius:6px}.business-days input{accent-color:#297d67}

/* Niigata Realty's official blue, lime and ice palette, adapted to daily CRM work. */
:root {
  --ink:#152b31;
  --ink-soft:#304b54;
  --teal:#007a9d;
  --lime:#c9ef52;
  --ice:#d7f0f6;
  --mist:#eef6f7;
  --line:#c1d4d9;
  --muted:#506971;
  --paper:#fff;
  --signal:#d85a48;
  --canvas:var(--mist);
  --green:var(--teal);
  --mint:#f0f8d8;
  --amber:#87530f;
  --red:#a0352a;
  --radius:8px;
  --shadow:0 6px 20px #152b3104;
  font-family:'Noto Sans JP','Yu Gothic',Meiryo,system-ui,-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  color:var(--ink);
  background:var(--canvas);
}
body { background:var(--canvas); }
h1,h2,h3 { color:var(--ink);font-weight:700; }
.eyebrow,.sidebar-label,.brand-subtitle,.case-number,.tiny {
  font-family:ui-monospace,'SFMono-Regular',Consolas,'Liberation Mono',monospace;
}
.eyebrow { color:var(--teal);font-weight:600; }
a,.section-link { color:var(--teal); }
button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible {
  outline-color:var(--teal);
}
.sidebar { background:var(--paper);color:var(--ink);border-right:1px solid var(--line); }
.brand-name { color:var(--ink);font-weight:700; }
.brand-subtitle { color:var(--muted);opacity:1; }
.sidebar-label { color:var(--muted); }
.nav-item { color:var(--ink-soft); }
.nav-item:hover { color:var(--ink);background:var(--mist); }
.nav-item.active { color:var(--ink);background:#eff8d6;font-weight:600; }
.nav-item.active:before { background:var(--teal); }
.nav-count { background:var(--lime);color:var(--ink);font-weight:600; }
.connection-mini { background:var(--mist);border-color:var(--line);color:var(--ink-soft);border-radius:7px; }
.connection-mini strong { color:var(--ink); }
.dot { background:var(--amber); }
.dot.green { background:var(--teal); }
.user-card { border-top-color:var(--line); }
.avatar,.user-card .avatar { color:var(--teal);background:var(--ice); }
.user-info { color:var(--ink); }
.user-info small,.logout-button { color:var(--muted); }
.topbar { background:var(--paper);border-bottom-color:var(--line); }
.breadcrumb,.topbar-date { color:var(--muted); }
.breadcrumb svg { color:var(--teal); }
.search-box { background:var(--mist);border-color:var(--line);color:var(--muted);border-radius:5px; }
.search-box input { color:var(--ink); }
.icon-button { color:var(--teal); }
.icon-button:hover { background:var(--mist); }
.page-description,.section-heading p,.section-note,.small.muted { color:var(--muted); }
.section-heading .left-bar { background:var(--teal); }
.btn { background:var(--paper);color:var(--ink);border-color:var(--line);border-radius:5px; }
.btn:hover { background:var(--mist); }
.btn.primary { background:var(--lime);border-color:var(--lime);color:var(--ink);font-weight:700;box-shadow:none; }
.btn.primary:hover { background:#bee647;border-color:#bee647; }
.btn.secondary { background:var(--ice);border-color:#a9d6e2;color:#006680; }
.btn.secondary:hover { background:#c8e9f1; }
.btn.danger { color:var(--red);border-color:#d9b6af; }
.metric-card,.panel,.customer-card,.metric-big { background:var(--paper);border-color:var(--line);border-radius:8px; }
.metric-card .metric-label,.metric-foot { color:var(--muted); }
.metric-card .metric-aside { color:var(--teal);background:var(--ice);border-radius:5px; }
.metric-card.urgent { background:#fff9e9;border-color:#dfc995; }
.metric-card.urgent .metric-value { color:var(--amber); }
.metric-value { color:var(--ink); }
.metric-value small { color:var(--muted); }
.priority-banner { background:#fff9e9;border-color:#dfc995;color:#765012;border-radius:6px; }
.panel-header,.panel-footer,.filter-bar { border-color:var(--line); }
.panel-footer { color:var(--muted); }
.tab { color:var(--muted);border-radius:5px; }
.tab:hover { background:var(--mist); }
.tab.active { color:var(--ink);background:#eff8d6; }
.tab-count { background:#dbeab6;color:var(--ink); }
.filter-select { background:var(--paper);border-color:var(--line);color:var(--ink-soft);border-radius:5px; }
.case-table th { background:#f4f9fa;color:var(--muted);border-bottom-color:var(--line); }
.case-table td { border-bottom-color:var(--line); }
.case-table tbody tr:hover { background:#f3fafb; }
.case-title,.customer-name { color:var(--ink); }
.case-title { font-weight:600; }
.case-number,.case-source,.subline,.elapsed-icon { color:var(--muted); }
.elapsed { color:var(--ink-soft); }
.elapsed.late { color:var(--amber); }
.next-action { color:var(--ink-soft); }
.next-action time,.arrow-cell { color:var(--muted); }
.mobile-case { border-bottom-color:var(--line); }
.mobile-case-next { color:var(--ink-soft);background:var(--mist);border-radius:4px; }
.pill { background:var(--mist);color:var(--ink-soft);border-radius:4px; }
.pill.unhandled,.pill.test_sent { color:#87530f;background:#fff3d8; }
.pill.unassigned { color:#8a441f;background:#fff0e5; }
.pill.test { color:#715519;background:#fbf3d9; }
.pill.draft_ready { color:#006680;background:#e3f3f8; }
.pill.held { color:#725080;background:#f3eaf8; }
.pill.sent,.pill.sending,.pill.neutral { color:#245768;background:var(--ice); }
.pill.send_unknown { color:#9b332b;background:#fff0ec; }
.quick-status div { background:var(--mist);border-radius:5px; }
.quick-status strong { color:var(--ink); }
.quick-status span { color:var(--muted); }
.info-row { border-bottom-color:var(--line);color:var(--ink-soft); }
.info-row svg,.connection-row svg { color:var(--teal); }
.info-row strong { color:var(--ink); }
.connection-row,.connection-detail { border-bottom-color:var(--line); }
.connection-state { color:var(--amber); }
.connection-detail p { color:var(--muted); }
.test-note { color:#765519;border-left-color:#c8ae76; }
.tagline-foot { color:var(--muted); }
.offline-banner { color:#745014;background:#fff1cd; }
.error-banner { color:#9b332b;background:#fff0ec;border-color:#e2b8af;border-radius:6px; }
.empty-state { color:var(--muted); }
.empty-state .empty-icon { color:var(--teal);background:var(--ice); }
.empty-state h3 { color:var(--ink); }
.login-page { background:var(--paper); }
.login-art { color:var(--ink);background:var(--ice); }
.login-art:after { border-color:#007a9d12;box-shadow:0 0 0 90px #007a9d05,0 0 0 190px #007a9d03; }
.login-story .eyebrow { color:var(--teal); }
.login-story h1 { color:var(--ink);font-weight:700; }
.login-story p { color:var(--ink-soft); }
.login-values { color:var(--ink-soft);border-top-color:#a5ccd6; }
.login-values svg { color:var(--teal); }
.login-foot { color:var(--muted); }
.login-help { color:var(--ink-soft);background:var(--mist);border-radius:5px; }
.login-security { color:var(--muted); }
.field label,.field .hint { color:var(--muted); }
.field input,.field textarea,.field select { color:var(--ink);background:var(--paper);border-color:var(--line);border-radius:5px; }
input::placeholder,textarea::placeholder { color:#657b82;opacity:1; }
.back-link { color:var(--teal); }
.detail-subtitle,.draft-meta { color:var(--muted); }
.detail-card .panel-header svg { color:var(--teal); }
.raw-message { color:var(--ink-soft);background:#f4f9fa;border-color:var(--line);border-radius:5px; }
.meta-grid dt,.data-item dt,.data-item small { color:var(--muted); }
.meta-grid dd,.data-item dd { color:var(--ink-soft); }
.data-item { border-bottom-color:var(--line); }
.draft-toolbar { border-top-color:var(--line); }
.check-row { color:var(--ink-soft); }
.check-row input { accent-color:var(--teal); }
.recipient-note { color:var(--amber); }
.send-guidance { color:var(--muted); }
.checks-list,.disclosure .checks-list { color:#87530f; }
.assessment { border-bottom-color:var(--line); }
.assessment-top { color:var(--ink); }
.assessment p { color:var(--muted); }
.disclosure { border-top-color:var(--line); }
.disclosure summary { color:var(--teal); }
.timeline li { border-left-color:var(--line); }
.timeline li:last-child { border-left-color:transparent; }
.timeline li:before { background:var(--teal); }
.timeline time,.timeline small { color:var(--muted); }
.timeline p { color:var(--ink-soft); }
.timeline details summary { color:var(--teal)!important; }
.customer-card:hover { border-color:var(--teal); }
.customer-card p { color:var(--ink-soft); }
.customer-card-foot { color:var(--muted);border-top-color:var(--line); }
.metric-big span,.metric-big p { color:var(--muted); }
.metric-big strong { color:var(--ink); }
.staff-table th,.staff-table td { border-bottom-color:var(--line); }
.staff-table th { color:var(--muted);background:#f4f9fa; }
.dialog-backdrop { background:#152b3159; }
.dialog { background:var(--paper);border-radius:10px;box-shadow:0 24px 80px #152b312b; }
.dialog-header,.dialog-footer { border-color:var(--line); }
.dialog-footer { background:var(--mist); }
.confirm-summary { color:var(--ink-soft);background:var(--ice);border-color:var(--line);border-radius:5px; }
.confirm-summary strong { color:var(--ink); }
.performance-note { color:var(--ink-soft);background:var(--ice);border-color:var(--line);border-radius:6px; }
.performance-note strong { color:var(--ink); }
.notification-help { color:var(--ink-soft); }
.connection-callout { color:#765519;background:#fff8e9;border-color:#dfc995;border-radius:5px; }
.pipeline-step { color:var(--muted); }
.pipeline-step:not(:last-child):after { color:var(--muted); }
.pipeline-step .pipeline-icon { color:var(--teal);background:var(--ice);border-radius:5px; }
.business-days legend { color:var(--muted); }
.business-days label { color:var(--ink-soft);background:var(--mist);border-radius:4px; }
.business-days input { accent-color:var(--teal); }
.bottom-nav { background:#fffffff2;border-top-color:var(--line);box-shadow:0 -6px 24px #152b3105; }
.bottom-nav button { color:var(--muted); }
.bottom-nav button.active { color:var(--ink);background:#eff8d6;border-radius:5px; }
#toast { background:var(--ink);color:var(--paper);border-radius:6px; }
#toast.error { background:#913d31; }